Support

help for every stage

Support Plans

Growth

Weekdays only
General guidance 48 hours
System impaired 24 hours
Included with paid API add-on
One primary contact
Included with paid applications

Premium

Weekdays only
General guidance 12 hours
System impaired 8 hours
Production environment down 4 hours
Up to 4 hours
Included with paid API add-on
Unlimited contacts
The greater of $290/month or 20% of license fees

Enterprise

24/7
General guidance 8 hours
System impaired 4 hours
Production environment down 2 hours
Business-critical system down 1 hour
Up to 8 hours
Included with paid API add-on
Unlimited contacts
Contact us

Support Request

For assistance with troubleshooting, please provide Blackthorn support with access to your Salesforce org. Here’s a doc on how to do this and context on the process.

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