Notice something different about your event registration pages and forms?
Our new UI releases January 27th, 2020 at 7:00 am EST!
Have feedback on the updates? Submit a support request below.

Support Request

For assistance with troubleshooting, please provide Blackthorn support with access to your Salesforce org. Here’s a doc on how to do this and context on the process.

reCAPTCHA is required
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
help for every stage

Support Plans

Blackthorn Payments

Growth
(required)
Premium
Enterprise
Availability
Weekdays
9-5 EST
Weekdays
7-10pm EST
24/7
Dedicated
Customer Success Manager?
General Guidance
16 business hours
8 business hours
4 business hours
System Impaired
16 business hours
8 business hours
2 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
1 Primary Contact
Up to 3 Contacts
Unlimited
Onboarding
(Year 1)
2 hours
3 hours
5 hours*
minimum
Quarterly
Check-ins
30 min x 4
1 hour x 4
2 hours x 4 *minimum
Developer
Support
Paid Add-On*
Paid Add-On*
Paid Add-On*

* Contact Customer Support for additional information

Blackthorn Event Management

Growth
(required)
Premium
Enterprise
Availability
Weekdays
9-5 EST
Weekdays
7-10pm EST
24/7
Dedicated
Customer Success Manager?
General Guidance
16 business hours
8 business hours
4 business hours
System Impaired
16 business hours
8 business hours
2 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
1 Primary Contact
Up to 3 Contacts
Unlimited
Onboarding
(Year 1)
4 hours
6 hours
10 hours*
minimum
Quarterly
Check-ins
30 min x 4
1 hour x 4
2 hours x 4 *minimum
Developer
Support
Paid Add-On*
Paid Add-On*
Paid Add-On*

* Contact Customer Support for additional information

Blackthorn Payments

Growth
(required)
Availability
Weekdays
9-5 EST
Dedicated
Customer Success Manager?
General Guidance
16 business hours
System Impaired
16 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
1 Primary Contact
Onboarding
2 hours
Quarterly
Check-ins
30 min x 4
Developer
Support
Paid Add-On*
Premium
Availability
Weekdays
7-10pm EST
Dedicated
Customer Success Manager?
General Guidance
8 business hours
System Impaired
8 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
Up to 3 Contacts
Onboarding
3 hours
Quarterly
Check-ins
1 hour x 4
Developer
Support
Paid Add-On*
Enterprise
Availability
24/7
Dedicated
Customer Success Manager?
General Guidance
4 business hours
System Impaired
2 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
Unlimited
Onboarding
5 hours*
minimum
Quarterly
Check-ins
2 hours x 4 *minimum
Developer
Support
Paid Add-On*

* Contact Customer Support for additional information

Blackthorn Event Management

Growth
(required)
Availability
Weekdays
9-5 EST
Dedicated
Customer Success Manager?
General Guidance
16 business hours
System Impaired
16 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
1 Primary Contact
Onboarding
4 hours
Quarterly
Check-ins
30 min x 4
Developer
Support
Paid Add-On*
Premium
Availability
Weekdays
7-10pm EST
Dedicated
Customer Success Manager?
General Guidance
8 business hours
System Impaired
8 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
Up to 3 Contacts
Onboarding
6 hours
Quarterly
Check-ins
1 hour x 4
Developer
Support
Paid Add-On*
Enterprise
Availability
24/7
Dedicated
Customer Success Manager?
General Guidance
4 business hours
System Impaired
2 business hours
Screen Share
Phone
(Outbound)
Phone
(Inbound)
Who Can Open Cases?
Unlimited
Onboarding
10 hours*
minimum
Quarterly
Check-ins
2 hours x 4 *minimum
Developer
Support
Paid Add-On*

* Contact Customer Support for additional information

Ready to boost your business?

Get in touch.

Ready to boost your business?

Get in touch.