Field service businesses often struggle with scaling. As these organizations grow, processes get more complicated and arduous, stifling operational efficiency. Take payment processing, for example. Agents collecting cash onsite leads to downstream reconciliation issues. Invoicing customers causes long wait times for payment, which hurts cash flow.
So how can this be fixed? Manufacturing, healthcare, financial services, telecommunications, and utility companies around the globe are changing their payment-processing game by combining Salesforce's Field Service Lightning (FSL) Mobile app with Blackthorn’s innovative Mobile Payments solution.
FSL Mobile provides on-the-go workforces with up-to-date, accurate information about service orders, and Blackthorn Mobile Payments lets organizations receive payment for services faster while tying secure transaction data to service orders. The benefit is a holistic business solution. Teams resolve customer issues on the first visit, increase time to payment collection and remove the need for later reconciliation. More cash-on-hand and automated reporting means companies can make customer-centric, revenue-driving decisions faster.
How it works:
- Customers pay with card, check, or cash. Swipe, tap or dip using card reader technology or log ACH, cash, or check data. EMV-certified card-present payments offer reduced processing fees.
- If agents need a last-minute part to finish the job, products and pricing can be added without leaving the app.
- After completing the transaction, a receipt is auto-generated and emailed to the customer.
- Payment and order data are logged in Salesforce. Sensitive credit card information is sent securely to payment gateways like Stripe, meaning you’ll never be at risk for storing data in a non-PCI-compliant way.
Blackthorn Mobile Payments allows technicians to take payments onsite with the Field Service Lightning Mobile App using a card reader. Customer and transaction data are automatically, immediately, and securely sent to your Salesforce CRM. With pricing tiers catered for every size business — from SMB to Enterprise teams — it’s affordable for businesses with ten or 10,000 technicians.
Axis Water, a Texas-based water filtration company, services residential, commercial, and industrial markets in over ten cities. Chief Executive Officer Adam Joslin says the Salesforce FSL + Blackthorn combination has completely changed their business processes for the better.
“The way we personalize interactions with customers is how we are truly different and how we will grow to reach more people. Blackthorn and Field Service Mobile make that possible behind-the-scenes. They save our team time and keep customer information organized and safe. In turn, we spend more time making current customers happy.”
If your business uses Salesforce Field Service Mobile and is looking to scale fast, Blackthorn Payments provides a seamless payment experience for technicians, business owners, and customers.
Want to see the FSL + Blackthorn Mobile Payments in action? Watch the demo to get started today.