Events

Self-Service Event Check-In: What Is It?

At any event, the one aspect that can cause the most chaos is printing, delegating, and scanning badges. As the world has moved into a more technologically advanced environment, the last thing any event should be doing is using the traditional style check-ins for their guests. Self-service event check-in allows quick and easy scan in without the trouble of having to scramble last minute to make sure everything is in order.

Not only will the ease of self-service check-in kiosks help attendees, but it also lessens the burden on your end. In any event, the less time a company spends on small tasks, the better they can focus their attention on other aspects of the event. So, it’s important to stress how much easier it will make the event flow if a business weighs the self-service kiosk pros and cons.

Additionally, self-service event check-in can help create a welcoming atmosphere for attendees. Instead of waiting in line, kiosk machine features include attendees can easily check themselves in without wasting time or dealing with frustrations. So, if you’re wondering “How do you check-in for an event?” or “How much is a self check-in kiosk?“, here’s a complete breakdown.

What Is Self-Service Event Check-in?

So, what is a self-service check-in system? Self-service event check-in apps are electronic applications or devices that enable attendees to check-in without attendants or staff. In most cases, self-service check-in devices are in the form of kiosks. The kiosks app allow guests to scan a QR code or enter their information, and the kiosk will print their tickets for them. 

A good comparison to a self-service check-in device is the ones you see in airports or some clinics. The device is a large box with a touchscreen. It allows attendees to check in by scanning their devices or inputting registration information.

Self check-in system features: 

  • Eliminates pre-printing delegate badges
  • Prevents spelling errors
  • It helps sort last-minute registration
  • Fewer lines
  • Quicker check-in
  • Facial recognition system
  • Mobile app
  • Application software
  • Cloud-based insights
  • Attendee photos

Features of a Self-Check-In Kiosk

A company may be less likely to switch to a kiosk due to the device making the event seem less hospitable. However, numerous benefits outweigh the lack of human interaction. So, let’s take a closer look at what a self-check-in kiosk can help improve and how it can give you a hand:

Uses Fewer Resources

A self-check-in kiosk can benefit the whole check-in process, depending on the venue. A business can connect to property management systems at venues and enable check-in without staff use. Not only does this cut back on having to hire as many staff at the front desk area, but it also helps the process go much quicker.

A self-check-in system doesn’t have to wait for information transferred by word of mouth. So, it can make automatic updates to what’s available. For example, if a person cancels their tickets, the system can automatically update seats available.

Kiosks use RTO, which is real-time optimization to help speed up the check-in process. RTO enables the quick transfer of information across all departments. By implementing an RTO, staff members can focus on other aspects of the event instead of focusing on the check-in process.  

Reduces Queues

A significant benefit of QR kiosks is that they cut down on long queues and standing in line. If the venue only has a few front desks, then implementing a kiosk can help. Additionally, kiosks can serve multiple individuals at one time, unlike a check-in employee.

They also don’t take up much space, which can help reduce the amount of space needed. Conveniently, kiosks can be placed in most areas. Although, their location of them will be highly dependent on the venue for the event.

Data Collection & Insights

Self-service kiosks can also help document insights on attendees, which allows businesses to adjust their marketing strategies-knowing the number of seats booked on average, who is attending an event multiple times, etc. Each click analytics provides valuable information that can be used to adjust marketing strategies.

It also gives the company a chance to know their return supporters. Keeping track of attendees enables the company to reach out and thank long-term supporters. 

Boosts Revenue

Sorting attendees into an event can help promptly get more people into the event. The more people attend the event, the more profits from ticket sales. Hence, it’s essential to implement a quick check-in process so that a company can sell more tickets and fill out a venue.

Increases Customer Satisfaction

Helps improve getting attendees inside and seated quickly can help boost overall event satisfaction and increase the number of outturns for future events. If the whole check-in process is hassle-free, more attendees will likely attend again. Additionally, people who don’t enjoy face-to-face interactions will be more likely to participate in an event because of self-check-ins.

Minimizes Errors

Humans make mistakes all the time, which can sadly impact the success of an event. Using kiosks reduces human error and ensures that there aren’t any issues with the names of guests, wrong seating, or accidental cancelations. So, using accurate automated check-in can help prevent errors and help a business attend to other needs for the event.

Provides Flexibility

Kiosks are also very customizable, which means that all types of information can be programmed onto the device. Customizing elements on the kiosk ensures that guests can control their booking. On top of that, kiosks can be placed almost virtually anywhere. This ensures that a company can place them accordingly throughout the venue.

Facilitates Guest Interactions

Just because the self-check-in doesn’t require any staff interaction, doesn’t mean a guest can’t make meaningful interactions with staff. Staff gain opportunities for more meaningful and personal conversations with guests. For example, automatic kiosks allow staff to focus on other aspects of a trade fair, including helping make sure guests have what they need to enjoy themselves.

Self-Check-In Kiosk

Now that we’ve covered why self-check-in kiosks are necessary, let’s look at some actual kiosk problem-solving solutions. Below, we’ll provide a summary of two QR kiosk apps and devices that have been useful for planning events. Of course, there are many other ones out there, but these are just two of the most frequently used kiosks that can help improve check-in.

Boomset

Boomset is a kiosk device that is highly customizable which can assist with event planning from beginning to end. The kiosk eliminates the need for hiring extra staff at the front desk and allows guests to check in. Users will be able to customize the design and experience of the kiosk. 

Some customizable features include:

  • Self-service mode
  • Badge printing, chick-in options
  • Provides RFID wearable technology scanning
  • Attendee tracking
  • Session management
  • Itinerary/scheduling
  • Reprint badges
  • Mobile app
  • Email
  • Etc. 

Sine Pro

Sine Pro is a self-check-in kiosk that has a customizable interface that allows visitors to choose whom they’re visiting from a list of employees. Once the customer confirms the event, a supplied label printer will fill out a name badge with the customer’s information. After that, employees will be notified that someone checked in using the badge via text. The text will include the employee they are visiting, their name, and the entry point they checked in.

Here is a list of the features Sine Pro provides:

  • Simple check-in
  • Site geofencing
  • Instant notifications
  • Prescreening
  • Reporting and analytics
  • Preregistration
  • Compliance
  • Badge printing
  • Mobile app
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