The trucking industry is the backbone of the American economy. Nearly all commodities are transported to their final destination and consumers. Over the years, it has become a highly regulated industry, making it more difficult for both drivers and carriers to thrive. As driver shortages increase, it is important to keep drivers on the road, legally and safely moving freight across the country.
CDL Legal is a veteran-owned company passionate about the trucking industry, fighting hard to give drivers peace of mind and comfort knowing their CDLs are protected. They also advocate for protecting the American Dream of their members by providing the best legal help when and where it’s needed. Clients range from drivers and fleet companies who like to plan ahead, to those who get in a bind and need immediate help. CDL Legal’s nationwide network of attorneys are hand-picked individuals focused on producing results. These specialists live near affected drivers and know local legal professionals, positioning them to provide advice and fight for the rights of the drivers face-to-face. Both are key to protect the interests of CDL Legal’s members and their families.
Taking payments from drivers for services was clunky. It was mostly a manual system that could not be automated. Customer service from their previous vendor was poor – the answer to most questions often was: “read the documentation.” If ACH transactions failed because the drivers had insufficient funds in their accounts at the time, there was no action in Salesforce to indicate the transaction failed due to NSF. With CDL Legal’s previous tool, it took an 18-step, manual process to discover that a driver had not paid. The reconciliation process was not any better; it didn’t integrate with the CRM, and there were no ready-made reports.
“Blackthorn just works. It’s a good product, built on the Salesforce platform, so you know it’s going to be there when you need it. And, it works with Salesforce Mobile,” said Scott Shacklett, CEO of CDL Legal.
And if the product itself wasn’t good enough, the team behind the product is what makes it exceptional.
“They are always willing to help when needed and provide top-notch customer support. We’re a Blackthorn customer for life,” said Shacklett.
For CDL Legal, the relationship with the driver is vital. Drivers know that when they call for help, a real person will answer the call and put the driver first. CDL Legal’s personal touch helps drivers feel more secure in their daily businesses. Blackthorn payments empowers CDL Legal to manage their business better at scale, enabling the CDL Legal team to focus more energy on what they do best – protecting their drivers and their families.