An Innovative Solution: Payment Processing in Salesforce + Blackthorn Mobile Payments
February 28, 2022
A major goal of any field service business is to scale as quickly as possible. But as your organization grows, you may struggle to keep up. Processes get more complicated and arduous, stifling your operational efficiency.
One common snag in the workflow is payment processing, especially if your company works with Salesforce Field Service Lightning Mobile.
That’s because Salesforce doesn’t currently offer native payment processing. When agents collect cash onsite, it can lead to downstream reconciliation issues. Invoicing customers causes long wait times for payment, hurting your cash flow.
So what can you do? Turn to Blackthorn’s Mobile Payments Solution for help with payment processing in Salesforce.
Benefits of Salesforce Field Service Lightning Mobile + Blackthorn Mobile Payments
FSL Mobile provides on-the-go workforces with up-to-date, accurate information about service orders.
Blackthorn Mobile Payments lets organizations receive payment for services faster while tying secure transaction data to service orders.
The benefit is a holistic business solution
Teams resolve customer issues on the first visit
Get paid faster
Eliminate downstream reconciliation issues
More cash-on-hand and automated reporting mean companies can make customer-centric, revenue-driving decisions faster.
Industries that benefit from payment processing in Salesforce include (but are not limited to):
Retailers or Consumer Goods Companies with a Services Division
Consumer Goods Companies with Distribution Centers
Here’s How It Works
Customers pay with card, check, or cash. Swipe, tap, or dip using card reader technology or log ACH, cash, or check data. (Note: EMV-certified card-present payments offer reduced processing fees.)
If agents need a last-minute part to finish the job, products and pricing can be added without leaving the app.
After completing the transaction, a receipt is auto-generated and emailed to the customer.
Payment and order data are logged in Salesforce. Sensitive credit card information is sent securely to payment gateways like Stripe, meaning you’ll never be at risk for storing data in a non-PCI-compliant way.
Blackthorn Mobile Payments is the only available service that allows technicians to take payments onsite with the Field Service Lightning Mobile App using a card reader. Customer and transaction data are automatically, immediately, and securely sent to your Salesforce CRM.
See How FSL + Blackthorn Mobile Payments Can Help Your Business Scale Today
If your business uses Salesforce Field Service Lightning Mobile and is looking to scale fast, Blackthorn Mobile Payments provides a seamless payment experience for technicians, business owners, and customers.